IT Analyst
Own the day-to-day health of client estates: triaging issues, maintaining the asset inventory, and making sure nothing drifts out of view.
Responsibilities
- Monitor endpoint, network and cloud alerts, and triage against defined severity levels
- Maintain accurate, live asset and configuration records across managed environments
- Investigate and resolve escalations from the helpdesk that require deeper technical analysis
- Support Microsoft 365 tenant administration, user provisioning and access reviews
- Document root causes and feed recurring issues into the change and risk registers
What we're looking for
- 2+ years in an IT operations, support or systems administration role
- Working knowledge of Microsoft 365, Windows Server and networking fundamentals
- Comfortable reading logs and dashboards to find the actual cause, not just the symptom
- Clear written communication for handover notes and client-facing updates